Last Updated: 6.12.2025

Welcome to Phcares ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal and health-related information. This Privacy Policy outlines how we collect, use, disclosure, and safeguard your information when you visit our website www.phcares.in and use our telemedicine services or purchase homeopathic medicine kits.

By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect
We collect information to provide better services to all our users. The types of information we collect include:

A. Personal Information
When you place an order for a medicine kit or book a consultation, we may collect personally identifiable information, including but not limited to:

Name: To identify you.

Contact Details: Email address, phone number, and shipping/billing address to fulfill orders and communicate with you.

Payment Information: We do not store your credit/debit card details. All financial transactions are processed through our secure third-party payment gateway, Razorpay.

B. Health and Medical Information (Sensitive Personal Data)
As a telemedicine provider, we may collect health-related information necessary to provide accurate homeopathic consultations and prescribe the correct medicine kits. This may include:

Symptoms and medical history.

Current medications and allergies.

Consultation notes and prescriptions.

C. Account Information (Future Use)
While you may currently use our services as a guest, we may introduce user accounts in the future. If you create an account, we will collect your username, password, and order history to manage your profile.

D. Technical Data
We automatically collect certain information when you visit, use, or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, and location data.

2. How We Use Your Information
We use the information we collect for various business purposes, including:

Order Fulfillment: To process and deliver your homeopathic medicine kits.

Medical Consultation: To allow our homeopathic practitioners to assess your health and recommend appropriate treatment.

Communication: To send you order confirmations, shipping updates, and administrative information (e.g., changes to our terms or policies).

Payment Processing: To verify and process transactions via Razorpay.

Legal Compliance: To comply with applicable laws and regulations regarding the sale of medicines and telemedicine practices.

3. Sharing Your Information
We respect your privacy and do not sell your personal data. We only share information with third parties in the following situations:

Service Providers: We may share data with third-party vendors who perform services for us, such as:

Payment Processors: Razorpay (to process payments).

Logistics Partners: To deliver your medicine kits.

Hosting Services: To maintain our website infrastructure.

Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

Vital Interests: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, or situations involving potential threats to the safety of any person.

4. Payment Gateway (Razorpay)
We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

For more insight, you may also want to read Razorpay’s Terms and Conditions and Privacy Policy.

5. Data Security
We use administrative, technical, and physical security measures to help protect your personal information.

We use Secure Socket Layer (SSL) technology to encrypt data during transmission.

Access to your sensitive health data is restricted only to authorized personnel (e.g., doctors and necessary admin staff).

However, please remember that no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

6. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. This helps us analyze website traffic and improve your user experience. You can choose to disable cookies through your individual browser options, but this may affect your ability to use certain features of the site.

7. User Rights
Depending on your location, you may have certain rights regarding your personal information, including:

Right to Access: You may request details of the personal information we hold about you.

Right to Correction: You may ask us to correct or update inaccurate or incomplete information.

Right to Deletion: You may request that we delete your personal information, subject to certain legal obligations (e.g., medical record-retention laws).

To exercise these rights, please contact us at petrichororg@gmail.com.

8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

10. Contact Us
If you have questions or comments about this policy, or if you wish to exercise your privacy rights, you may contact us at:

Company Name: Petrichor Health Care (A daughter unit of Petrichor Artistry LLP)

Email: petrichororg@gmail.com

Phone: +91 9651155559

Address: B-1/43, Sector Q, Sector-A, Sector K, Aliganj, Lucknow, Uttar Pradesh 226024, India